With the recent announcement from the SXSW Interactive Director to raise prices by 27% for early registration, I thought I would branch out a little bit from my usual posts and talk about what I thought about SXSW Interactive from a web analyst perspective. The reason that the Interactive Director gave for the price increase was the new price is competitive with other pure tech conferences. While SXSW also includes a music and film portions, the majority of the attendance is for the interactive portion and the price increases for music and film were not quite a steep. My personal thought for the price increase is to control the number of people that will attend the conference. There were rumors that SXSW was going to limit registration and while they did not limit registration, by raising the rates it has the same affect and if the same number of people attend as last year then SXSW will just make money. Now the question is, with the price increase or without the price increase, is it worth going to SXSW Interactive.
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In the years that I have spent in web analytics, one of the questions that I get is we are thinking about redesigning a certain page or creating a marketing promotional page on the site and we how far down the page did the users view of the page. My first answer is to recommend running a test on the page to see which design drives the most success. I usually then get a response back that they do not have a testing tool, the time, or the resources to run a test. After I stop crying from that response, I then say let me see what I can do. After doing a little digging to see what solution that I can find. I came up with a solution that will allow the teams to see how much of the page initially viewed and how much of the page was viewed in total. This solution will take the screen resolution of the users out of the equation to get the most accurate information possible. I then can create a classification file to create different groupings for the report, which include total % of page viewed and scrolling %. After I created the report, I showed the original report to the teams and explained each of the different views. For this report, you are actually going to need two variables (s.props) to take full advantage of the reporting: one to calculate how much of the page was viewed and one to capture the previous page the user viewed.
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In the last seven years that I have spent in web analytics one of the biggest challenges that I have had is getting adoption of web analytics in the company. This can be very challenging for a variety of reasons. Some of the people in the company might not know about, know how to use, or understand web analytics. Some people in the company might not think web analytics can help them. These are just a couple of the reasons why adoption of web analytics in a company might be challenging. This was not any different for the first company that I worked for when I first entered into web analytics. They are a multi-channel retailer and were primarily a catalog company. They are a small company and became very well known through the catalogue. They launched the website as an after-thought. In the beginning, they really did not have any type of tracking on the site. Of course this was way before Google Analytics came around. The only tracking they had were which products were purchased on the web site. I think they might have had something that told them how many visits the site received and the entry and exit pages. Though no one looked at it and all of the decisions about the site were made based on how many products were purchased through the catalogue. When I came on board, I was the second full time employee dedicated to the web site. My main responsibilities were marketing of the site and web analytics. After we picked a web analytics solution, one of the next things that I worked on was to get adoption of web analytics in our company.
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Welcome!

December 23, 2008

Welcome to my web analytics blog. My name is Richard Calentine. I have decided to enter the blogging world. 🙂 Though, there are already a lot of web analytics blogs and you can find a most of them at All Top . There are a couple of my personal favorite blogs listed on the right as well some of the most resent posts on the Web Analytics Yahoo Groups. I need to do something different to make my blog standout from the other web analytics blogs. I will talk about some of the same topics that the other blogs cover with my own take on the topic, such as: KPI reports and engagement. However I am going to focus on some different topics, such as: how I got involved in web analytics and internet marketing, my process for picking a web analytics vendor, how I got my internal clients to look at KPI reports, switching vendors, how I go about debugging web analytics tagging, and more topics. There are also blogs and documentation on tips and tricks on how to use Omniture and Google Analytics. I will not focus a lot on this, though from time to time I will mention a few tips that I learned in Omniture and Google Analytics. I have been reading the Web Analytics Yahoo Group board for several years and I always see someone ask a “newbie” question. I am going to try to give as much insight as I can on some of these topics and share my personal experiences that I have spent in web analytics for the last five years.